Technical Support Associate
Aslam P S
Results-driven IT professional with hands-on experience supporting enterprise banking applications across UAT and Production environments.
Profile
Professional Summary
Skilled in Linux administration, application deployment, Apache Tomcat, Oracle Database, application monitoring, incident management, and production support. Experienced in troubleshooting application, middleware, and infrastructure issues while ensuring system availability and operational stability.
Strong analytical and problem-solving abilities with experience collaborating across development, testing, and operations teams to deliver reliable IT solutions.
Experience
Work History
Technical Support Associate
Support enterprise banking applications across UAT and Production environments. Responsibilities include application deployment, configuration, release support, Linux server administration, Apache Tomcat management, log monitoring, Oracle SQL validation, troubleshooting, environment validation, and deployment verification.
Technical Support Engineer
Managed domain registration, DNS configuration and renewal, Microsoft 365 and Google Workspace administration, SSL certificate installation and renewal, website and email migration, cPanel and WHM administration, manual web application testing, and technical troubleshooting.
Skills
Technical Skills
Server & Deployment
Linux administration, server operations, application deployment, configuration, and release management.
Middleware & Database
Apache Tomcat administration, Oracle Database validation, SQL querying, and transaction analysis.
Monitoring & Support
Application monitoring, log analysis, performance tracking, incident management, and troubleshooting.
Cloud & Hosting
AWS cloud services, DNS configuration, domain management, SSL certificates, cPanel, WHM, and migrations.
Productivity Platforms
Microsoft 365, Google Workspace, user management, email services, and client support.
Testing & Hardware
Manual web application testing, computer hardware installation, troubleshooting, maintenance, and upgrades.
Education
Academic Background
University of Calicut
B. Sc Electronics
GVHSS Cherpu, Thrissur
Higher Secondary - Computer Science
GVHSS Cherpu, Thrissur
Secondary School - SSLC
Contact
Get In Touch
Puthiyaveetil (H), Cherpu PO, Valiyachenam, Thrissur, Kerala - 680561